Outlook for Microsoft 365 has finally been updated to fix a bug that’s been in the program since August, causing it to crash when it’s opened.
“When you load Outlook Desktop, it briefly opens and then stops responding,” Microsoft has said.
If a person’s email address is blank, this issue will occur.
Caffeine is a service that can be used to launch phishing attacks against unsuspecting email users who use Microsoft 365.
The Outlook Desktop crashing issue has been documented in a support document published on August 11th. This issue is automatically recorded as Event 1000 or Event 1001 in the Windows Event Viewer application log.
In the event of an error like this, you will see specific exception codes followed by process IDs and offsets.
In a blog post this week, the company revealed that a fix is already rolling out to Current and Semi-Annual Enterprise subscribers. It will be available for other subscribers soon.
As of Version 2209 (Build 15629.20156) and Semi-Annual Enterprise Version 2208 (Build 15601.20158), Microsoft says the problem is fixed. As these builds get to other channels, the fixes will come too.
Workarounds also available.
There are several workarounds for those who haven’t had the new update reach their device yet:
If you’ve recently signed out of Office, it may be necessary to sign back in again or to reboot your computer in order for the identity registry settings to populate. For more information on how to do this, please visit the Sign In page on Office.com
If the identity still isn’t set properly, you may turn off Support Diagnostics to avoid this issue. To do so, simply follow these steps:
Step 1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
Step 2. Create a REG_DWORD (32-bit) value named SQL Server Support Diagnostics
Step 3. Set the Value Data for the newly created DWORD to 0
HKEY CURRENT USER SOFTWARE Microsoft Office 16.0 Outlook Options General
“DisableSupportDiagnostics”=dword:00000001
A manual option for this issue is to set the email address to the identity of the user that sees the issue in the registry path referenced above.
The company Redmond recently fixed a bug in the Outlook email client that caused it to crash when reading emails containing tables, like those from Uber.
Microsoft has updated their 365 app in response to user reports of Outlook crashing when hovering over a user’s name or photo. It also fixed the problems with Word, Excel, and PowerPoint which resulted in similar crashes.
